1. Where are the products shipped from?

All our products are shipped from one of our multiple warehouses located across various countries. We have fulfillment centers in key regions, ensuring that your order is processed and shipped from the warehouse nearest to your location for faster and more efficient delivery.

2. When can I expect to receive my product?

The delivery time for our products varies depending on your location.

3. Can I request a refund for a product?

Yes, we offer a refund policy for our products 30 days. Please refer to our refund policy for more information on how to request a refund.

4. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your order.

5. What payment methods do you accept?

We accept various payment methods, including credit/debit cards and PayPal. You can choose your preferred payment method at checkout.

6. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be restrictions and additional fees for certain locations. Please contact us for more information.

7. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, it cannot be canceled.

8. What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact us immediately. We will evaluate the issue and make it right by either replacing the product or providing a refund.

9. Are there any items that cannot be returned?

Yes, certain items cannot be returned for hygiene or safety reasons. These include perishable goods, custom products, and personal care goods. Please refer to our refund policy for a complete list of non-returnable items.

10. How can I contact customer support?

You can contact our customer support team by emailing us at contact@versara.shop We strive to respond to all inquiries within 24 hours.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, please contact us at contact@versara.shop

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item. Please note that sale items and gift cards are non-refundable.

Exchanges: If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.

Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@versara.shop